Politica dei rimborsi / Criteri di rimborso
1 RIGHT OF WITHDRAWAL
If you are not satisfied with the Products you received or have simply changed your mind about, you can return them within 8 (eight) calendar days of delivery of the Products and get a refund.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
2 HOW TO MAKE A RETURN?
Fill in the return form. Visit our Create a Return page and follow the instructions.
You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed (2-3 business days). If you have any feedback on our returns process, don’t hesitate to let us know via our Contact us page.
3 LEGAL GUARANTEE FOR FAULTY GOODS
In addition to the above, we recognize the statutory 2-year guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund.